Refund Policy

A legal disclaimer

At Zenbuy.online, we strive to ensure customer satisfaction with every purchase. This Refund Policy outlines your rights and our procedures regarding returns, refunds, and exchanges.

As we operate on a dropshipping model, all products are sourced from third-party suppliers. Therefore, our refund and return processes may vary depending on the supplier.

Returns Eligibility
You may be eligible for a return or refund if:

The item arrives damaged or defective
You receive the wrong item
The item does not match the description

To request a return, you must contact us within 7 days of receiving your order at nj412414803@gmail.com with:

Your order number
A description of the issue
Clear photo or video evidence

Change of Mind
We do not offer refunds or returns for change of mind, incorrect size selection, or personal preference. Please ensure you review product details carefully before purchasing.

Return Process
If your return is approved:

We will provide instructions on how to return the item (if required)
In some cases, you may not be required to return the product and a refund or replacement will be issued directly
Customers may be responsible for return shipping costs unless the item is faulty or incorrect

Refunds
Once your request is approved, refunds will be processed to your original payment method (PayPal). Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us with the required details.

Order Cancellations
Orders can only be cancelled within 12 hours of purchase. After this period, your order may already be processed and cannot be cancelled.

Non-Returnable Items
Certain items may not be eligible for return, including:

Items marked as final sale
Personal use items (for hygiene reasons)
Gift cards (if applicable)

Late or Missing Refunds
If you have not received your refund within the stated timeframe:

Check your PayPal account
Contact your bank or payment provider
If the issue persists, contact us for assistance

Zenbuy.online
Email: nj412414803@gmail.com