top of page

Privacy Policy

Effective Date: 22.03.2026

1. Introduction

Zenbuy.online ("we", "our", "us") is committed to protecting your privacy and handling your personal data in a transparent and secure manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website and purchase our products.

This policy is designed to comply with the General Data Protection Regulation (GDPR) and applicable Australian privacy laws.

2. Data Controller

Zenbuy.online is the data controller responsible for your personal data.

Contact Details:
Email: nj412414803@gmail.com

3. Personal Data We Collect

We may collect and process the following categories of personal data:

a. Identity Data:
Full name

b. Contact Data:
Email address, phone number, shipping and billing address

c. Transaction Data:
Details about payments and orders (processed securely via PayPal)

d. Technical Data:
IP address, browser type, device information, time zone, and website usage data

e. Marketing and Communications Data:
Preferences in receiving marketing communications

4. How We Collect Your Data

We collect data through:

  • Direct interactions (e.g., when you place an order or contact us)

  • Automated technologies such as cookies and analytics tools

  • Third-party platforms (e.g., Wix infrastructure and PayPal payments)

5. Legal Basis for Processing (GDPR)

We process your personal data under the following lawful bases:

  • Contractual necessity: To fulfil your orders

  • Legitimate interests: To improve our services and prevent fraud

  • Consent: For marketing communications (where applicable)

  • Legal obligations: To comply with applicable laws

6. How We Use Your Personal Data

We use your data to:

  • Process and deliver orders

  • Manage payments and transactions

  • Communicate with you regarding your orders or enquiries

  • Provide customer support

  • Improve our website and services

  • Send marketing communications (if you have opted in)

  • Detect and prevent fraud or misuse

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Ensure proper website functionality

  • Enhance user experience

  • Analyse traffic and user behaviour

  • Support marketing and advertising efforts

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

​

8. Third-Party Service Providers

We may share your personal data with trusted third parties where necessary, including:

  • Website Hosting: Wix

  • Payment Processing: PayPal

  • Suppliers and Dropshipping Partners: For order fulfilment

  • Shipping and Logistics Providers: For delivery of products

These service providers are only given access to the data necessary to perform their functions and are required to protect your personal data.

​

9. International Data Transfers

As we operate using global service providers and suppliers, your personal data may be transferred outside Australia or the European Economic Area (EEA).

Where such transfers occur, we ensure appropriate safeguards are in place in accordance with GDPR requirements.

​

10. Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfil the purposes for which it was collected

  • Comply with legal, tax, and accounting obligations

  • Resolve disputes and enforce agreements

When data is no longer required, it will be securely deleted or anonymised.

​

11. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

However, no online system is completely secure, and we cannot guarantee absolute security.

​

12. Your Rights Under GDPR

If you are located in the European Economic Area, you have the following rights:

  • Right to Access: Request copies of your personal data

  • Right to Rectification: Request correction of inaccurate or incomplete data

  • Right to Erasure ("Right to be Forgotten"): Request deletion of your data

  • Right to Restrict Processing: Request limitation of processing

  • Right to Data Portability: Request transfer of your data to another service

  • Right to Object: Object to processing based on legitimate interests

  • Right to Withdraw Consent: Withdraw consent at any time (where applicable)

To exercise any of these rights, please contact us at nj412414803@gmail.com.

13. Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

For individuals in the European Union, this is typically your local data protection authority. You may also contact the Office of the Australian Information Commissioner (OAIC) if you are based in Australia.

14. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. Updates will be posted on this page with a revised effective date.

16. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact:

Zenbuy.online
Email: nj412414803@gmail.com

bottom of page